Register to download whitepapers
Choose the white paper(s) you'd like to download from the list below and then select submit...
Subscribe to our mailing list to receive Retailer Therapy our enewsletter packed full of retail technology news, views, case studies and white papers and keep informed of similar topics
The Autonomous Customer Research
Customer demand is driving multimedia communications. Sixty per cent of the UK population uses the internet. Your customer wants to communicate with you how they want, when they want.Tick to download (PDF 2Mb)
Martec IT in Retail Summary Report 2011-12
Retailers' investment in IT this year is at an all time low and for the first time the priority will be e-commerce and mobile commerce according to the latest annual IT in retail research.Tick to download (PDF 2Mb)
Integrating the consumer into the corporate ecosystem
The opportunities of the consumer-integrated corporate ecosystem are immense. Find out how to achieve true consumer integration with your organisation.Tick to download (PDF 729Kb)
Martec Multichannel Retailing Report 2010
While most retailers are enjoying growth from the Internet many have often not thought through longer term strategic issues.Tick to download (PDF 2.4Mb)
Enhancing Service in an Age of Advice Seeking
Manage the levels of advice seeking and complexity that an increasingly well informed, self serving customer base are hitting you with.Tick to download (PDF 4.3Mb)
Retail Week Multichannel Decade Essay
Discover how Retail’s fastest growing sales channel Multichannel has gone from being virtually non-existent to an increasingly powerful weapon for retailers.Tick to download (PDF 108Kb)
Retail Week Elearning Decade Essay
Discover how advances in technology have turned e-learning into flexible portals that can offer personalised and cost-effective training for staff across retailers’ stores.Tick to download (PDF 78Kb)
Martec IT in Retail Research 2010-11
Download the latest Martec IT in Retail research, sponsored by BT Expedite. The report is an analysis of the systems used by the 100 leading UK retailers in 2010/11.Tick to download (PDF 1.3Mb)
Deliver a better class of clienteling in five steps
Follow our five steps to develop a better class of clienteling to boost your bottom line. Our CRM experts outline the importance of getting everyone on board with a clienteling programme and providing the right tools to make it a success. By request only - please email BTExpedite@BT.comHow to build a prioritised CRM strategy in five steps
You don’t build a customer relationship with a 10% discount. Customer Relationship Management (CRM) is about delivering on a brand promise consistently.Tick to download (PDF 1.7Mb)
