Customer communication management is now as multichannel as your business.
It is now essential that social media is integrated into your overall marketing strategy. Your customers are talking about you and brands need to get involved in the conversation.
Social media is about so much more than driving additional traffic to your website.
It’s about brand and brand reputation, customer engagement, product feedback and endorsement, customer research, viral marketing and customer service.
We can show you how to engage and respond to this medium and understand what your customers are saying about you.
We’ll also help with market research to help pinpoint exactly who your customers are, as well as sorting out everything you need to get your Facebook and Twitter accounts – or your YouTube channel and blog – up and running, including Facebook applications to help boost your business.