BT Managed Store
Keeping your in-store applications running smoothly 24x7
Our Managed Store solution can help boost customer service levels by avoiding any disruption to your store operations and ensuring that in-store applications are always available. Our approach is collaborative and we’re in for the long term.
- accountability: we ensure that in-store application services are always available
- Service Level Agreement (SLA): we run the 1st line store helpdesk and all hardware, software and network maintenance under one end-to-end SLA
- proactive monitoring: we look for potential problems and fix them before they spread
across the store estate
- ownership: you retain ownership of your business processes and assets – we are accountable for operational delivery
We take responsibility for all aspects of the service using governance based on the ITIL framework, a comprehensive documentation of best practice for IT service management, with service metrics, roles and responsibilities detailed in a Service Delivery plan.
To find out more about our Managed store solutions submit a query and we’ll get back to you.