Support & IT services
Keeping all your store systems up and running 24x7
We have an extensive range of support and IT services to help with both day-to-day provision of service and the needs of a changing store and systems environment.
Service management
• governance and reporting
• major incident management
• service improvement planning
• service level management
• supplier management
• service change management
• co-ordination of new store openings, moves, changes, closures
Proactive support
• housekeeping
• database administration
• server administration
• trend analysis
• file transfer monitoring
• system availability monitoring
Rollout services
• Hangaring , delivery, & installation Services
• rollout management
• site surveys
• power and data
• counter provision
• IMAC (incremental moves, adds & changes)
• Hardware procurement
Help desk
• Information Technology Infrastructure Library (ITIL) structured support teams to provide incident and problem resolution
• logging of incident calls – both BT provided and 3rd party services
• multilingual 24x7 coverage
• 24x7 proactive service to support key business processes
• SLA accountability for BT-contracted resolver groups
• SLA reporting for non-BT resolver groups
Second to fourth application software support
• Incident Management
• Problem Management
• Defect Management
In-life services
• Hardware Maintenance
• Preventative Maintenance
• Hosting
To find out more about our Support & IT services submit a query and we’ll get back to you.
