We’ve recently gone live with Whistles, our latest store services customer. For those unfamiliar with the world of fashion, Whistles is cutting edge, womenswear brand based in London that counts Kate Middleton among its customers. Whistles have 36 stores which trade using BT Expedites’ Store 6 POS supplemented by a successful e-commerce website from BT Fresca.
As part of the new service, we’re providing:
• First line store helpdesk
• 2-4th line standard support for Store 6
• Hosted card payment
• Hardware break-fix maintenance
We’re delighted that Whistles with BT Expedite and Retail Assist won The Project Implementation of the Year award at the Retail Week Technology awards on 14th June 2011.
We’re increasingly finding retailers asking us to take ownership of their store technology – helpdesk, hardware maintenance and networks as well as our Store 6 POS software. Often, we offer what we call BT Managed Store – a proactive service which involves our people running through daily checks of a retailer’s estate so that they can fix problems before they impact trading performance.
BT Managed Store customers include WH Smith, Primark, Mothercare & JJB Sports.
Read more about our managed services on our website