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BT Expedite & BT Fresca Client Conference 18th May - 19th May Stratford-upon-Avon

Innovating and Planning for Growth

Delegates from more than 70 leading UK retailers got together with us at our event this year to get the latest insights and opinions on retail trends. Over the two days we saw how mobile commerce and social media are changing customer expectations – and got practical tips from industry experts on how to take advantage of this.

We had more retailer-run sessions this year, with speakers from Google, Martec, Epicor, Mothercare and Clarks, and covered everything from merchandising and store operations to e-commerce and marketing. Oh, and axe-throwing.

Relive the event

If you need a quick reminder of what you saw at the event – or a glimpse on what you missed out on – you can get a flavour of what was covered from the video highlights below.

Hear summaries of the breakout sessions

Implementing Multichannel

Halfords and Clarks describe the pains and gains of rolling out click and collect

PLAY (01:07)

Martec Multichannel Report

Latest research highlights the differences between UK and US retailers in multichannel best practice

PLAY (00:53)

Supply Chain solutions


Supply Chain - Robin Coles & Diane Neaven


PLAY (02:08)

Assisted Service

Give your in-store staff access to the information that will help them offer better service to more savvy customers

PLAY (02:01)

CRM and loyalty

Targeted email management and predictive modeling nets a massive return in just 14 days

PLAY (02:37)


The Co-op Group rolls out the CITRUS portal - and dumps the old staff manuals

PLAY (02:08)

Innovation Through Technology

Social media and mobile technology are changing the way customers interact with your brand

PLAY (01:36)

Service Orientated Architecture

Retailers and suppliers are moving towards more modular set-ups as Mothercare shares its SOA experiences

PLAY (01:32)

See more videos on YouTube

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Articles from the day

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Spencer Kelly & Enda Gallagher - Client Conference 2010