Latest events featured
BT Expedite & BT Fresca Client Conference 18th May - 19th May Stratford-upon-Avon
Innovating and Planning for Growth
Delegates from more than 70 leading UK retailers got together with us at our event this year to get the latest insights and opinions on retail trends. Over the two days we saw how mobile commerce and social media are changing customer expectations – and got practical tips from industry experts on how to take advantage of this.We had more retailer-run sessions this year, with speakers from Google, Martec, Epicor, Mothercare and Clarks, and covered everything from merchandising and store operations to e-commerce and marketing. Oh, and axe-throwing.
Relive the event
If you need a quick reminder of what you saw at the event – or a glimpse on what you missed out on – you can get a flavour of what was covered from the video highlights below.featured video
Two days, four presentations and ten breakout sessions in three minutes
Get a quick overview of the event, including feedback from retailers, partners and people in our team.
Hear summaries of the breakout sessions
Implementing Multichannel
Halfords and Clarks describe the pains and gains of rolling out click and collect
PLAY (01:07)
Martec Multichannel Report
Latest research highlights the differences between UK and US retailers in multichannel best practice
PLAY (00:53)
Assisted Service
Give your in-store staff access to the information that will help them offer better service to more savvy customers
PLAY (02:01)
CRM and loyalty
Targeted email management and predictive modeling nets a massive return in just 14 days
PLAY (02:37)
E-learning
The Co-op Group rolls out the CITRUS portal - and dumps the old staff manuals
PLAY (02:08)
Innovation Through Technology
Social media and mobile technology are changing the way customers interact with your brand
PLAY (01:36)
Service Orientated Architecture
Retailers and suppliers are moving towards more modular set-ups as Mothercare shares its SOA experiences
PLAY (01:32)
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