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Customers

BT Expedite is the retail specialist division within BT. We provide best of breed solutions to enable multichannel retailers to thrive in today's competitive environment. Our solution set spans every area of retailing.

We have long-standing relationships with many leading brands including Aurora Fashions, Primark, Matalan, Mothercare, New Look, Thomas Pink and WHSmith.

Featured customers



Services: Omni-channel, e-commerce, CRM

Aurora Fashions manages some of the UK’s most respected women’s fashion brands – Coast, Oasis and Warehouse – which are all positioned
at the upper end of the retail market.  Aurora has over 765 stores in the UK and a total portfolio of over 1,250 stores in 38 markets across the globe.

Aurora Fashions are a long time customer of BT Expedite. The 'Anywhere, Everywhere' omni-channel solution has improved supplier collaboration and reduced support costs for the group.  BT Fresca also develops, integrates, hosts, manages and supports the e-commerce website.

Read the Press release: 'BT Expedite, Aurora Fashions & Karen Millen iPad fashion first'

Read the Press release: 'BT Expedite & Aurora fashions hit double top at awards'

Download 'Anywhere, Everywhere' case study



With Anywhere, Everywhere, we’re saying to customers ‘if we have it anywhere in the UK, we’ll get it to you wherever you want it’, which is a powerful message in today’s climate.

Mike Shearwood, Chief Executive, Aurora Fashions



Services: e-commerce, Design & Online Services

Farrow & Ball, the British manufacturer of traditional wallpapers and paints, selected BT Fresca to redesign, build and host its new transactional website.

Sold in more than 60 countries around the world Farrow & Ball required a platform to handle multiple currencies, a range of delivery options varying by region, product availability that also varies by region and availability in languages other than English. Compatibility with current supply chain and other software was also important.  Farrow & Ball was confident that the FrescaCommerce platform could easily cope with current and future requirements.

Read the Press release: 'BT Fresca provide Farrow & Ball with an online makeover'



BT Fresca’s capability and experience in online commerce has helped us to take the next step in developing our online representation globally

Sarah Cole, Director, Farrow & Ball

Mothercare

Services: Multichannel, CRM, Store & Point of Sale, Loss Prevention, Elearning

Mothercare has been a leading retailer for nearly 50 years.  They have created a multi channel environment with solutions from BT Expedite.  Alongside Store 6, Sales Analytics and CRM applications, Mothercare uses BT applications such as Sales Audit, Loss Prevention, and Customer Liability, the applications that runs its gift card product. Meanwhile, Virtual View and Learn – a centrally administered in-store e-learning tool – offers staff training and real time access to product and process information.

Mothercare has improved service and saved money by consolidating its in-store solutions and networked IT services with BT

Download the Case study (PDF 362Kb)

Mothercare store

We have come to appreciate the quality of BT’s service delivery. The way that they engage and partner with us is very good indeed

Mark Sutton, Director of IT, Mothercare

Snow & Rock

Services: e-commerce, Design & Online Services

Snow+Rock needed a new ecommerce platform in order to provide easier navigation, separate channels for clearance or other promotions, dedicated areas for brand partners, the ability to use online offer codes and reduce training times for its telesales staff.

BT Fresca provided Snow+Rock the FrescaCommerce platform, design and marketing services. The solution was implemented quickly, the site was intuitive for customers and easily integrated with other retail function.

Read the press release: 'Snow + Rock climb new ecommerce heights'

Find out more about our ecommerce solutions



Taking our online presence to the next level is a critical investment for us. It quickly became clear that it (BT Fresca’s e-commerce platform) was the best solution on the market

Dion Taylor, Managing Director, Snow+Rock

Thomas Pink

Services: Multichannel, Supply Chain Solutions

Thomas Pink is part of the luxury goods group LVMH

Thomas Pink has worked with BT Expedite to implement our Integrated Store solution and a new sales order processing module within the stock management system.  The solution merges web, store and call centre to create a seamless ordering journey for customers. It also provides an accurate and consolidated view of stock, representing a major step towards getting a ‘single view of the customer’.  While the new system has improved efficiency, it’s also boosted sales and set up new opportunities.

Download the Supply Chain Case study

Download the Integrated Store Case study

Read the Press release: 'Thomas Pink pick BT to boost web and store shopping'

Thomas Pink

Before, all we were trying to do was get orders in, fulfil them and send them back. Now we’re being much more proactive. We can look at our international and wholesale customers’ sales and stock and offer what we think they need. And they’re taking it, so we’re increasing our own sales as a result

Melanie Traub, Buying, Wholesale and Franchise Director, Thomas Pink

Our Customers
Our Customers
  • Austin Reed
  • Coast
  • Cycle Surgry
  • Dunnes
  • Farrow & Ball
  • Jane Norman
  • Karen Millen
  • Kew
  • Liberty
  • Lyle and Scott
  • Matalan
  • Mint Velvet
  • Musto
  • Oasis
  • Phase Eight
  • Pringle of Scotland
  • Snow + Rock
  • Thomas Pink
  • TJ Hughes
  • Warehouse
  • Whistles
Our Customers

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