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CUSTOMER FOCUS KATE HOLT, JIGSAW
This month, we ask Jigsaw’s e-commerce director Kate Holt to put the pieces together for us and reveal the big picture. And we promise no more Jigsaw puns...

Where do you work and what does your company do?
Jigsaw is a British brand that has been involved in the design, manufacturing and retailing of women’s, men’s and girls’ fashion and accessories for over forty years. We have 61 stores in the UK and 30+ concessions in John Lewis. We also operate on the West Coast of America with offices in LA, four trading stores and a US online business... read more
E-COMMERCE
Cath Kidston launches new website with BT

Cath Kidston Ltd has launched a new e-commerce website, designed and built by BT Expedite, BT’s omnichannel experts. The site is the first to go live on the latest version of BT’s FrescaCommerce platform and marks an important step in the retailer’s 20th year.

The website provides customers with all of the features they expect of a leading multichannel retailer, including online ratings and reviews, wish lists, e-vouchers, enhanced search, click and collect and a range of delivery options ... read more
FRESCA COMMERCE PLATFORM (FCP) UPDATE
FCP v5.3: your multi-talented, omni-channel platform

We’re pleased to announce that FrescaCommerce Platform (FCP) version 5.3 is now available. It boasts a plethora of business tools and
enhancements focusing on international and omni-channel capabilities, and including a new best-in-class product search service. It supports gift cards and responsive sites, and works with FrescaCommerce services such as an integrated web POS, recommendations and ratings & reviews...read more
E-COMMERCE
BT helps Claire’s launch its first e-commerce website in Europe

BT Expedite, BT’s multichannel retail specialist business, has helped Claire’s launch a state-of-the-art e-commerce platform, providing international delivery capabilities to more than 180 countries worldwide, with the ability to purchase in Pounds Sterling or Euros. Claire’s is one of the world's leading specialty retailers of jewellery, hair products, cosmetics and accessories.

The site, which launches in the UK this week, will be supported by BT’s e-commerce platform which provides an integrated, attractive transactional solution... read more

MOBILE
Adapted for the small screen: tailoring mobile commerce to fit

A new research paper on the future of mobile commerce, published by Strategy Analytics, reveals that 67% of smartphone owners use their phones to find deals and compare prices. But the actual point of purchase is the least popular activity on all mobile devices. Mobile clearly can’t be ignored as a channel to attract and interact with customers, but what should retailers be doing about mobile payments?...read more
WEBSITE DESIGN
Jigsaw24 – with great brands come great design challenges

Jigsaw24 is the largest supplier of Apple products to the UK’s creative industry. With such tech savvy customers, the company’s site needed to hit the mark in terms of its UI (user interface) and the experience of using the site for research, advice and purchasing..

Having ordered Apple products through Jigsaw24 ourselves, we knew that it has fantastic customer service and expert advisors, and a strong, unique brand identity. However the website was letting the side down – the navigation was difficult to use, requiring many more clicks than you’d hope to get to the product you want, and the bold brand wasn’t coming through, either in terms of look and feel or the customer experience... read more

INNOVATION
Retail 25 in 25: 25 technologies retailers will look to adopt in the next 25 months

BT is helping retailers thrive in a changing world and enable growth through applied innovation across all channels.

The past 25 years have seen incredible change, much of it technology-driven, changing the ways companies operate and consumers behave. BT is dedicated to giving you the means to create memorable and engaging experiences every time, in-store, online and via mobile.

No one can tell what the next 25 years will bring, but we do have some insights on what the next 25 months will bring for retail. Find out what the near future holds with our round up of the top 25 technologies set to light up the high street....read more
 
Latest news and views
Event report Retail Unleashed More than 70 retailers packed in to one of London’s most iconic buildings for a unique one-day only event: the Alexander Black pop-up department store. Well, that and hearing about the power of mobile retail.

Blog New site helps Cath Kidston find the right spot for dog beds by Amy Bastow, E-commerce director, Cath Kidston..

Blog Accessories retailer Claire’s uses next generation technology to reach next generation consumers
by David Devany, European e-commerce and Digital Director, Claire’s.

Blog Mobile site designed to increase sales We recently completed a project with The Perfume Shop that shows just how powerful a good mobile site can be.

Article Cath Kidston marks 20 years with new website Internet retailing reports.

Case Study Fat Face Omni-channel Case Study With an old point of sale (POS) system struggling to cope, Fat Face needed something that would better support the company’s omni-channel and international ambitions.

Video A more responsive approach to e-commerce Claire's, Jigsaw and Cath Kidston outline the benefits of a next generation e-commerce platform that can support a more agile, fast-moving business while still working with legacy systems and catering to a wide range of mobile devices..
Related services
E-commerce
Get a retail website that really does the business of selling online... read more

Online marketing services
Grow and develop your company's online strategy... read more

Integrated store
Customers don’t care if it is online, in-store or over the phone. They expect a seamless, consistent experience whatever channel they choose... read more

Mobile Solutions
Empower your employees and maximise the investment in your retail storefront... read more

CRM & Loyalty
Get to know your customers and give them exactly what they want... read more

Omni-channel
Merge clicks and bricks, make everything available through any touchpoint from just one stock pool... read more
 
 
 
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If you would like us to profile you and your company in our next issue of 'FOCUS', get in touch, we'd love to hear from you at [email protected].
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