BT Managed Store

Keeping your in-store applications running smoothly 24x7

Our Managed Store solution can help boost customer service levels by avoiding any disruption to your store operations and ensuring that in-store applications are always available.  Our approach is collaborative and we’re in for the long term.

We provide:

 

  • accountability: we ensure that in-store application services are always available
  • Service Level Agreement (SLA): we run the 1st line store helpdesk and all hardware, software and network maintenance under one end-to-end SLA
  • proactive monitoring: we look for potential problems and fix them before they spread
    across the store estate
  • ownership: you retain ownership of your business processes and assets – we are accountable for operational delivery

We take responsibility for all aspects of the service using governance based on the ITIL framework, a comprehensive documentation of best practice for IT service management, with service metrics, roles and responsibilities detailed in a Service Delivery plan.