e-learning
Cut paper, improve training and support store staff
Staff training in a retail environment throws up huge challenges: high staff turnover, the need for business continuity, staff empowerment, distributed workforces, new product introductions, new processes, retail technology developments, new legislation, demanding customers and increasing competition.
Visit BT Learn Diverse to find out more about our elearning service
Empowering your staff with the information they need
E-learning meets your challenges head on by delivering:
- Training anywhere – on POS screens, hand-held terminals, kiosks, back-office or home PCs
- 24x7 access to training materials
- Job specific, contextualised training
- Consistent training messages
- Self-paced learning
- Assessment, tracking and effective training management
- A sustainable training resource.
Well trained and knowledgeable staff form the core of a successful retail operation. We have in-depth experience of providing creative learning solutions for the UK's biggest and most successful retailers.
Download the E-learning Decade Essay (PDF 108kb)
Watch e-learning videoRead the WHSmith case study (PDF 70kb)Read the Bodycare case study (PDF 165kb)
Results that demonstrate success
Our solutions produce results that are reflected in our client list and in our award-winning implementations, some of the benefits our clients have achieved:
- Reduced in store training costs by 35%
- Delivered multi-language, single curriculum training to support global expansion
- Support calls down by 46%.
