Managed services

Taking care of business, so you can take care of business

Modern retail relies on a plethora of suppliers, hardware and software applications. The job of managing, maintaining, monitoring, updating and overcoming any problems that these elements throw up is a massive undertaking. And probably not the best use of your time, effort and money.

Wouldn’t it be nice to have someone take care of all the dull stuff, so you could be free to do the job you’re supposed to do?


Our managed services ensure that your in-store applications are always available, with proactive monitoring to help identify and fix problems before they impact the business. We run the first line store helpdesk and all hardware, software and network maintenance under one overarching service level agreement (SLA), while you retain ownership of your business processes and assets.


Partnering on IT

Managing and maintaining the IT solutions that underpin your business strategy is expensive to do in-house. We can help you avoid excessive IT costs by taking on the day-to-day admin, freeing you to concentrate on doing what you do best – selling to and serving your customers.


Our managed services include:


  • programme management and service governance
  • first line help/service desk
  • second to fourth line software support
  • anti-virus management
  • major incident management
  • SLA management
  • third party supplier management
  • hardware maintenance (preventive and break-fix)
  • network provision (WAN and LAN)
  • service integration
  • hosting

  • training and e-learning
  • business process improvement
  • change control management
  • implementation planning and management
  • release and upgrade management and deployment
  • hardware evaluation and procurement
  • estate management
  • HDI
  • site surveys
  • data and Power
  • incremental moves, additions and changes
  • equipment disposal


Business successes

Handing over the management of our store IT services will allow us to improve efficiency and provide a better level of service to our customers. We believe BT's managed services proposition to be unique in the market, in the way that the company can proactively monitor our operations to prevent any risk of downtime.

I have been told at store level – and the board, too, is aware of this – that this is regarded as the best implementation of any WHSmith system ever.

Peter Swann
IT Director, WHSmith

They understand the solution inside out, so they know exactly how any changes are going to impact your business. And they really know retail – they speak the language of retail.

John Bovill
IT Director, Aurora Fashions