Support & IT services
Keeping all your store systems up and running 24x7
We have an extensive range of support and IT services to help with both day-to-day provision of service and the needs of a changing store and systems environment.
We provide:
Service management
- governance and reporting
- major incident management
- service improvement planning
- service level management
- supplier management
- service change management
- co-ordination of new store openings, moves, changes, closures
Help desk
- ITIL structured support teams to provide incident and problem resolution
- logging of incident calls – both BT provided and 3rd party services
- multilingual 24x7 coverage
- 24x7 proactive service to support key business processes
- SLA accountability for BT-contracted resolver groups
- SLA reporting for non-BT resolver groups
Proactive support
- housekeeping
- database administration
- server administration
- trend analysis
- file transfer monitoring
- system availability monitoring
Second to fourth application software support
- hardware rollout
- rollout management
- site surveys
- power and data
- counter provision
- installation