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Support & IT services

Keeping all your store systems up and running 24x7

We have an extensive range of support and IT services to help with both day-to-day provision of service and the needs of a changing store and systems environment.

We provide:


Service management

  • governance and reporting
  • major incident management
  • service improvement planning
  • service level management
  • supplier management
  • service change management
  • co-ordination of new store openings, moves, changes, closures


Help desk

  • ITIL structured support teams to provide incident and problem resolution
  • logging of incident calls – both BT provided and 3rd party services
  • multilingual 24x7 coverage
  • 24x7 proactive service to support key business processes
  • SLA accountability for BT-contracted resolver groups
  • SLA reporting for non-BT resolver groups

Proactive support

  • housekeeping
  • database administration
  • server administration
  • trend analysis
  • file transfer monitoring
  • system availability monitoring


Second to fourth application software support

  • hardware rollout
  • rollout management
  • site surveys
  • power and data
  • counter provision
  • installation