The Ex Files: Expedite Uncovered

Do you believe in better retailing?

Wednesday 25 May

BT Tower, 45 Maple St, London, W1T 4JZ

Wednesday 25 May

BT Tower, 45 Maple St, London, W1T 4JZ

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We’ve begun an investigation into the ‘Ex Files’ to explore the UFOs (Unfortunately Frequent Occurrences) that make life hard for retailers.

Are your consumers mysteriously disappearing? Want to make them more loyal?  Are your systems harder to access than area 51? Are your stock systems more space invader than space saver?

Join us on 25 May at BT Tower where we’ll present the findings of our investigations. You’ll get a snapshot of the suite of solutions we can offer to help streamline your business and promote growth, as well as banishing some of those demons in your way!

The Truth is out there!

So if you ever wondered what exactly our solutions can do or want to hear from some of our existing customers – beam up to BT Tower.

The event starts at 3pm followed by a trip to the 34th Floor where you can network with other retailers and speak to existing customers about our solutions and what we’ve helped them achieve, with stunning 360o views of London.

This event is for retailers only.  Place are limited so register your place now >

* Required

Wednesday 25th May - Afternoon

14:30 Arrival & registration

Attendance at this event is for those who have pre-registered.  On arrival at the BT Tower you will need to produce a form of official photographic identification.

15:00 Opening of the Ex Files at BT tower

Mark Denton, Head of Retail Propositions, BT Expedite

Managing digital disruption & innovation in retail

Michelle Beeson, Analyst, Forrester

Going where no retailer has ever gone before - FCP6 and Beyond

Josh Towb, Web Project Manager, Jigsaw with Ed Starkie & Richard Vining, BT Expedite

Today’s Initiatives and Tomorrow’s Opportunities

Meriel Neighbour, Head of Programme Change, Hobbs

How to successfully make first contact - and keep them coming back

Tanya Bowen, Director of CRM, Loyalty & Clienteling, BT Expedite


Your chance to ask any of our retailers or specialists more - the truth is out there!

Wednesday 25th May - Evening

17:30 Beam up to the 34th Floor

Try out a few of the solutions we have been talking about in our demo area while networking with fellow retailers, our speakers and solution specialists on the 34th floor of BT Tower with stunning 360 degree views of London.

21:30 Close

more information coming soon

Michelle serves eBusiness & Channel Strategy Professionals. Her research covers ecommerce in Europe, with a particular focus in the retail industry. Her current areas of research include European ecommerce trends and forecasting, multichannel retail, and the impact of changing consumer behaviour on the retail industry in Europe.

Tanya Bowen

Tanya Bowen has worked with more than 75 retailers in the UK and North America over the past 15 years, focusing on CRM return on investment and customer appreciation. Today, Tanya spends much of her time working with retailers to develop tailored and overarching CRM programmes that mirror each retailer's business strategy. Retail-specific CRM technology is a critical first step to ensuring early and consistent CRM programme success. However, Tanya and her team are strong advocates of people skills and believe no amount of technology can substitute for a solid CRM programme and the desire to execute it – whether you are the CEO, a sales associate at the store, or an e-commerce marketing manager.

Mark Denton

Mark has been working with retail solutions and technology for over ten years delivering and designing solutions ranging from traditional POS to cutting-edge innovation in store. Working with a wide range of BT Expedite’s customers, Mark is passionate about ensuring the underlying retail systems can be used to deliver new customer experiences and introduce new technology to give competitive advantage.

bio coming soon...

Ed has over 9 years of experience in ecommerce managing end-to-end delivery of projects for major high street retailers, consulting on ecommerce and Social Business platforms and more recently heading up BT Expedite’s ecommerce customer success team for the Fresca Commerce Platform (FCP). By working in close partnership, Ed and his team seek to ensure that the BT Expedite ecommerce client base are not only fulfilling their maximum potential online, but also leveraging the wider suite of Expedite products where appropriate to help them deliver a seamless omni-channel experience for their customers.

As Project Manager and Head of Live Services Josh has been involved in website implementation for over fifteen years. He has delivered both B2B and B2C solutions, rolling out and maintaining high-availability websites and data services. He joined the e-commerce team at Jigsaw in 2012 and most recently managed the migration of the Jigsaw and The Shop at Bluebird websites onto BT's latest platform, FCP6. Upcoming projects include new international Jigsaw sites for Australia and the USA.

Over 16 years of Web and ecommerce experience. Author and Senior Architect of the Fresca Commerce Platform (FCP). The platform has been hosting some of the country’s best known retailers for over ten years and has taken over £2 billion in transactions. Richard is primarily responsible for platform performance to ensure maximum availability and speed during peak periods, whilst also managing the ecommerce Change Board and Design Authority.

By Road

Numerous buses run along Euston Road and Tottenham Court Road.

BT Tower is located close to the Euston Road/ Hampstead Rd Junction. NCP car parks are located in Cleveland Street and Clipstone Street.

View Map >

By Rail

Euston, Kings Cross and St.Pancras main railway stations are situated East of BT Tower within 15 mins walking distance.

Warren Street Station - Victoria and Northern line Goodge Street Station - Northern Line Euston Station - Victoria and Northern line Great Portland Street Station - Metropolitan and Circle lines