Warehouse and Thomas Pink pick BT to boost store and web shopping
Thomas Pink, the British luxury shirtmaker and Warehouse, providers of fashion design for the high street, are the first businesses in the UK to use BT Expedite's Integrated Store multi-channel system, linking store and online channels.
The new contracts reflect BT's specialist retail solution division's number one position as the multi-channel applications suite market leader in the UK, according to Multichannel Retail: Using Integrated Technology to Achieve Cross-Channel Brand Consistency produced by Datamonitor. In the report, published in June 2009, Datamonitor Retail Analyst Christine Bardwell examines how technology can help retailers give customers a consistent experience whether they are shopping in store, online or over the phone.
Andy Tudor, senior technical development manager, Aurora Fashions, said:
"Seamless shopping greatly improves our customers' experience. BT's Integrated Store makes shopping more convenient and personalised for Warehouse customers, helping us to meet the demands of current trends in fast-moving fashion retailing."
Peter Mila, Information, Ecommerce & Logistics Director, Thomas Pink, said: "Thomas Pink will benefit from a single inventory view, even greater customer service opportunities and the sharing of knowledge across multiple channels. That includes a synchronized 'single view' of our customers, products and inventory data throughout our business."
With online sales now a major strength of UK retailing, all retailers need to focus on integrating their high street and online stores more effectively. BT's Integrated Store enables retailers to respond to the increased expectations of their customers. For example, from the Webstore, customers can reserve online and then pickup in store and also buy online and return in store. Once in the store customers can order for delivery anywhere.
Richard Lowe, CEO of BT Expedite, said:
"Retailers tell me that achieving a single view of their brand and better integration across all channels is a priority. Our Integrated Store solution comes with multi-channel built-in. Datamonitor's report confirms our number one ranking in this new and growing area of retail technology.