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The sky's no longer the limit for Crabtree & Evelyn with new cloud-based point of sale

Wednesday 23 March, 2011

The sky's no longer the limit for Crabtree & Evelyn with new cloud-based point of sale

We've just installed a new cloud-based version of our Store 6.2 Point of Sale (POS) solution for Crabtree & Evelyn. That makes the international fragrance and luxury gift retailer the first in the UK to use BT's Virtual Data Centre (VDC) to run our store software. Using a VDC means Crabtree & Evelyn only pay for the processing power that they actually use – and can grow and shrink the service to meet its business needs. This ensures the optimum processing capacity is always available.

Store 6 uses touchscreens with tabbed menus for back office functions to create an easy-to-use, feature-rich POS. The new system covers 90 tills at 39 stores in the UK. It offers multichannel trading, configured to meet Crabtree & Evelyn's needs.

Tim Johnson, IT director, Crabtree & Evelyn, said: "The new systems provided by BT have been extremely well received by our staff. We're pleased to be leading the way with cloud-based POS. It gives us the flexibility to meet the needs of our customers at any time and to grow with us in the future."

Another first in PCI compliance

Crabtree and Evelyn is also the first retailer in the country to use BT's new managed, secure, end-to-end payment service designed specifically to meet the new Payment Card Industry Security Standard (PCI DSS) set out by the major payment card schemes to help protect customers against theft or fraud.

Ensuring store systems and processes meet PCI compliance is a huge legal, financial and organisational burden for retailers, not to mention the potential damage to a brand's reputation should a security system be breached. To avoid this BT supplies the hardware, software, implementation, hosting, support and training and manages it on the retailer's behalf.

Richard Lowe, CEO of BT Expedite, said: "We're convinced cloud-based POS is the future and that retailers should be moving towards using a managed payment service to simplify their operation and compliance obligations. We're delighted that Crabtree & Evelyn had the confidence in us to share our 'firsts' in both."


Client profile: Crabtree & Evelyn

Founded in 1972 by Cyrus Harvey, Crabtree & Evelyn has evolved from a small, family-run business specialising in fine soaps from around the world to an international company, well known and respected for its original fragrances, luxurious toiletries, fine foods and beautiful gifts. Long before the natural and wellness movement became popular, Crabtree & Evelyn was wholeheartedly embracing the riches of the natural world, introducing product ranges made with fruit, flower and plant essences. We are dedicated to creating products and gifts that transform the ordinary rituals of daily life into extraordinary pleasurable experiences.

For more information, visit


The benefits of a cloud-based approach

BT has the skills, technology and expertise to bring everything together, giving you:

end-to-end infrastructure as a service – from data centre to till
hardware, software, telecoms and service
a secure, robust, scalable and future-proof solution
unlimited capacity at our virtual data centres
best in class networks
speedy provisioning for super-fast local connections
We can give you a single technology platform that will enable your business to thrive in an ever more complex multichannel world. And we'll take care of the infrastructure, which allows you to focus on your customers and your products.

If you'd like to know more about our retail solutions and services, visit or call 0870 850 6880.

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