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Store project scoops top prize at tech awards

Friday 17 June, 2011

Store project scoops top prize at tech awards

A BT stores services project scooped a top prize when almost 600 UK retailers and retail technology suppliers gathered for the BT Retail Week Technology Awards.

The Project Implementation of the Year Award went to Whistles with BT Expedite and Retail Assist. Whistles’ 36 stores trade using BT Expedite’s Store 6 point of sale system and a BT Fresca e-commerce website.

BT Expedite's chief operating officer Richard Dodd said: “This challenging project was delivered in only six months from project kick off to go-live in March 2011.  “It was imperative to stay on plan or risk incurring major costs and disruption to the business.”

As part of the service, BT is providing a store helpdesk, support for Store 6, hosted card payment and hardware maintenance.

“We’re increasingly finding retailers asking us to take ownership of their store technology - helpdesk, hardware maintenance and networks as well as Store 6,” said Richard.

 Daily checks

“This managed service involves our people running daily checks of a retailer’s estate so they fix problems before they impact trading.  Congratulations to account manager Gerald Maidment and everyone involved in the project, led by Neil Pegden with support from  John Cousins, Richard Crowther, Ben Darling, Peter Donohoe, Richard Markland, Julie Painter, Alex Painter, Janet Szabo and James Tune.”

At the event, at the Hilton Park Lane, London, congratulations also went to other BT teams who made the shortlist: Employee Communication or Training Solution of the Year - The Co-operative Group; Mobile Solution of the Year - Lyle & Scott; and Customer Technology Initiative of the Year - Pets at Home.



 

Winners: BT Expedite project manager Neil Pegden, centre, with Whistles' Peter Lloyd-Jones, left, and David Mold 
 

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