Blending the best of web and store for the ultimate customer experience

Our store solutions will work hand in hand with your e-commerce, back office, supply chain, loyalty and CRM systems – providing product info, customer details, real-time pricing and global stock visibility – to help support a seamless, consistent omni-channel customer experience.

“The new systems provided by BT have been extremely well received by our staff. We’re pleased to be leading the way with cloud- based POS. It gives us the flexibility to meet the needs of our customers at any time and to grow with us in the future.”

Tim Johnson, IT director, Crabtree & Evelyn

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0870 850 6880

Store solutions

Point of sale

Transforming the point of sale into a point of service

Store 6 is a smart, easy-to-use POS system with all the features you need to meet the expectations of today’s shoppers. It’s an integrated multichannel solution and comes with pre-configured audit operations management (AOM) and customer relationship management (CRM).

The system is also flexible enough to integrate with other loyalty, CRM, back-office, e-commerce, learning, mobile and supply chain systems – to help you bring the best of the web into the store.

And by pulling together the systems that support each channel, it provides the foundation for a consistent, seamless shopping experience.


Mobile point of sale

More space, more stock, more points of service, more sales

Built on multipurpose devices that empower your staff, our mobile POS solutions go way beyond queue-busting. They’ll help you get a comprehensive view of your stock and better utilise the floor space in your store. 

Armed with a mobile device your store staff will have a whole new range of services at their fingertips and can check stock, take an order and accept payments wherever they are.


Audit and operations

Get up-to-the-minute sales reporting and transaction data

As your business expands, getting a single trusted view of your sales transactions and business performance becomes more difficult.

Quickly identifying and resolving issues is key to success in a competitive cross-channel market. But that’s not easy to do with guesswork and incomplete or out-of-date sales reporting. 

Over 100 leading retailers in the UK, Europe and North America use our AOM Sales Analytics solution to increase productivity and drive better business decisions.

The solution validates transaction data from multiple channels and consolidates it into a single repository, identifying audit exceptions to prompt corrective action.


Loss prevention

Protect cash flow and profitability through video analytics and better intelligence

Our loss prevention solutions enable you to gather better intelligence on individuals intent on committing an offence. By integrating video with point of sale transaction data, you can pinpoint – and capture – evidence to combat shoplifting and tackle employee fraud.

Intelligent video analytics also provides queue monitoring and real-time feedback on customer traffic, service execution, merchandise presentation and stock conditions.

This enables you to manage your businesses more effectively through maximised inventory turnover and improved customer experience, both of which are vital to increased profitability.


Learning and communications

A personalised online one-stop shop for all employees

The BT Learning & Communication Portal can be accessed through PCs, touch tills or mobile devices, and provides instant, easy access to tailored reference materials, communications, learning and progress reporting.

As well as cutting admin, distribution and paper costs, the portal will help you:

  • reduce paper, printing and training delivery costs
  • target content based on job role
  • maintain operational consistency
  • track learning progress and document acknowledgement
  • manage content easily (with client administrators)
  • bring together all communication and learning support. 

Store Solutions

Integrated store

Click and collect made easy

Integrated Store is a pre-integrated solution that links your store and web channels, providing a range of click and collect options to create a seamless customer experience.

It’s built on our market-leading FrescaCommerce e-commerce platform and Store 6 point of sale software, and it’s flexible enough to work with other web and POS solutions.

With one complete, synchronised view of your customer, product and inventory data, Integrated Store is a genuine omni-channel solution that will help you:

  • increase in-store footfall
  • extend access to your full product range
  • expand geographical coverage
  • increase conversions and average basket sizes
  • rationalise inventory

"We have come to appreciate the quality of BT’s service delivery. The way that they engage and partner with us is very good indeed. BT has enormous resources, a huge breadth of services, and its capabilities in terms of research and development and thought leadership are second to none"

Mark Sutton, Director of IT, Mothercare Group

Get the data
Contact us

Sales enquiries:

0870 850 6880

Case Studies


Fat Face: Omni-channel

With an old point of sale (POS) system struggling to cope, Fat Face needed something that would better support the company’s omni-channel and intern ...

Store and Pos

Integrated Store

We know our Integrated Store system is good. It helps retailers get click and collect functionality in place easily, meeting the demands of customers ...

From the blog