Customer engagement

Get to know your customers and give them what they want

Using technology to engage with your customers better

The rise of mobile technology and social media have empowered customers and raised expectations. People want the same level of service and brand experience however and whenever they choose to shop.

The challenge for omni-channel retailers is meeting these expectations without this causing havoc behind the scenes. The secret is to take the technology that has empowered customers and use it to engage with them better.

We make it easier for customers to shop with you, by:

•    enhancing their mobile experience and personalising every digital touchpoint
•    empowering your staff as brand advocates and giving them the tools to engage with customers
•    innovating your storefront

A complete view of your customers

Our loyalty and CRM solutions give you a complete view of your customers so you can pinpoint what any individual wants and then give it to them – whether in-store, online or mobile. Personalised, targeted campaigns will help your marketing budget will go further, and get your customers buying more, more often. And with our assisted selling and clienteling solutions you have all this customer insight available to store staff right at the point of decision.

"We conducted an extensive review of the market and BT Expedite’s retail CRM expertise and loyalty solution shone through. We’re looking forward to deeper insight, quicker access to data and best practice assistance from the experts at BT Expedite. This will make a real difference to the whole of our business by empowering those on the sales floor."

Sarah Halsall, Retail Director, Liberty

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0870 850 6880


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Putting customers at the heart of your operation


Mobilise store staff and have customer insight at your fingertips

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Give each and every customer the VIP treatment

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Personalise every digital touchpoint and make it easy to shop

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Confidently take mission critical store apps out and about with mobile technology

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Case Studies


Fat Face: Omni-channel

With an old point of sale (POS) system struggling to cope, Fat Face needed something that would better support the company’s omni-channel and intern ...

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Loyalty is a two way street: behind the scenes

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Loyalty is a two way street: the shopfloor revolution

Our recent loyalty and CRM event at BT Tower included two presentations from retailers currently pushing the boundaries of technology and analytics to deliver a better service for customers and more e...

Tanya Bowen Tanya